Return policy

At Everlane, we want you to love every item you purchase. If something isn’t right, we’re here to help. This Return Policy explains how returns and exchanges work for your orders.

1. Eligibility for Returns

You may request a return if:

  • The item is in new, unused, and unwashed condition

  • Tags and original packaging are included

  • The return is requested within 30 days of delivery

Items that are worn, damaged, or altered may not be eligible for a refund.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Final sale items

  • Underwear or intimate apparel

  • Gift cards

  • Items explicitly marked as “Non-returnable”

3. How to Start a Return

To begin a return or exchange:

  1. Contact our support team at service.vip.lris@gmail.com

  2. Provide your order number and the item(s) you wish to return

  3. We’ll send detailed return instructions and a return label (if applicable)

4. Return Shipping Costs

  • Return shipping fees may apply and will be deducted from your refund unless the return is due to our error (wrong or defective item).

  • Exchanges for size/color may be eligible for free return shipping, depending on your region.

5. Refunds

Once your return is received and inspected:

  • Refunds will be issued to your original payment method

  • Processing time is typically 5–10 business days

  • Shipping fees are non-refundable

  • If you paid with a discount code, the refunded amount will reflect the discounted value

6. Exchanges

If you want a different size or color:

  • Exchanges are processed as soon as the original item is returned

  • If the desired item is out of stock, we will issue a refund instead

7. Damaged or Incorrect Items

If you received a damaged, faulty, or incorrect item, please contact us within 7 days of delivery at service.vip.lris@gmail.com.
We will arrange a replacement or full refund at no extra cost.

8. International Returns

International orders may be subject to:

  • Higher shipping costs

  • Customs duties (non-refundable)

  • Longer processing times

Please contact our support team for region-specific instructions.

9. Contact Us

If you have any questions about returns, refunds, or exchanges, we’re here to help:

Email: service.vip.lris@gmail.com
Hours: Monday–Friday, 9:00 AM – 6:00 PM (PST)